Shipping | Returns | Care
FREE SHIPPING ON NZ ORDERS OVER $100 - ENTER 100CLUB AT CHECKOUT
All items are sent via courier. You will receive a tracking number via email when the courier has collected your parcel. NZ shipping is $15 flat-rate. Use the following discount codes for reduced shipping:
NORTH - shipping reduced to $10 for anywhere in the North Island
WELLINGTON - shipping reduced to $7 for anywhere in the Wellington region
100CLUB - free shipping on orders over $100 anywhere in NZ
I am a one-woman band, so your item will be shipped within 3 days of me receiving your order. If you need your purchase urgently, please email me after making your order: firstname.lastname@example.org
Please contact me directly for international shipping quotes.
Each item is carefully packaged to avoid damage in the post. If your item is damaged when you receive it, I am happy to replace it for you. Please contact me at email@example.com with photos of the damage within 48 hours of receiving your item to organise a replacement. You may be required to return the item to me at your own expense.
Please note, as each item is handmade, there may be small glaze flaws or spots on your piece. These do not affect the structural integrity of the piece and do not count as damage to the item.
*No returns available for items in seconds sale (unless damaged in post). Pots are sold as is.*
If you change your mind about your item, I am happy to exchange your item with another in stock of the same value, or organise a credit note of the value of the item to be used with your next order.
Shipping costs not included in returns policy. You will need to return the original item to me at your own expense. The exchange/credit note will not be finalised until I have received the original item in its original condition.
Please email me at firstname.lastname@example.org within 48 hours of receiving your item if you would like to return it.
Dishwasher and microwave safe.
My work is fired to approximately 1240 degrees Celsius. This causes the clay molecules to bond together and vitrify, making the ceramic body strong. But, by nature, all ceramic items are breakable. Please treat the pieces you purchase from me with care and do not expose to thermal shock.